Ghoomar Grace is committed to delivering your order safely and securely in good-quality packaging within the applicable delivery timeframe.
We ship orders throughout the week, except on Sundays and public holidays. To ensure that your order reaches you safely and in good condition, we ship through reputed courier agencies.
If courier service is not available in your area, we may use an alternative delivery service as appropriate.
Shipping Charges
Shipping charges are calculated based on the products in your order and the applicable delivery requirements.
For multiple products, shipping charges may vary depending on the products, order quantity, weight, destination, and courier service.
The applicable shipping charges will be displayed during the checkout process before you complete your order.
Taxes and Additional Charges
Our product prices include applicable taxes unless otherwise stated.
Any additional government charges, duties, or other applicable charges, if required for a particular location or shipment, may be payable by the customer.
Order Processing and Dispatch
Orders are generally dispatched within 3 working days, unless a different delivery date is specified at the time of placing the order.
Once your order has been dispatched, it will be handed over to the courier or delivery partner for transportation.
Delivery Time
Most orders are expected to be delivered within approximately 7–8 working days after dispatch.
Delivery timelines may vary depending on the destination, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.
Orders will be delivered to the shipping address provided by you at the time of placing the order.
Damaged or Tampered Packages
If you receive a package that appears to be damaged, tampered with, or in an unacceptable condition before delivery, we recommend refusing to accept the package from the delivery person.
Please contact us as soon as possible by email at:
Please mention your Order ID and provide relevant details regarding the issue.
If the damage is confirmed and the request is approved, Ghoomar Grace will arrange an appropriate resolution, which may include a replacement, subject to product availability and applicable terms.
Please ensure that the original product tags and packaging are intact when returning a product for an approved replacement or exchange.
Contact Us
For shipping-related questions or concerns, please contact:
Ghoomar Grace
Email: help.ghoomargrace@gmail.com